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policy · logistics

shipping + returns

// shipping

every piece is made to order, embroidered never printed, then shipped worldwide with tracking. because each piece is crafted after the drop closes, allow 6 to 8 weeks from close to your door.

domestic shipping is free on orders over $70. international rates are calculated at checkout. international orders may be subject to customs duties or import taxes on arrival, which are the buyer's responsibility.

// returns + exchanges

every VISÃO piece is embroidered to order. when you order, your piece gets made for you. because of that:

size exchanges

wrong size? we exchange free within 14 days of delivery, as long as it's unworn with tags attached. we keep a small reserve of each size for exactly this.

before production starts

changed your mind? full refund, no questions. email contact@visaoclothing.com before the drop closes.

after production starts

all sales are final. your piece is being stitched specifically for you, so we can't restock it like a warehouse item.

defects

if anything arrives flawed, email a photo within 7 days and we'll replace it free. embroidery is handwork and we stand behind every stitch.

questions? contact@visaoclothing.com